Answers to the most frequantly asked questions


You will find below a non-exhaustive list of questions and answers.


Do you have the latest drivers for your 3D graphics accelerator card ?
For Windows 95/98/2000/ME/XP, from the Start Menu, choose Run. In the dialog box that appears, type "DxDiag" (without quotation marks). The DirectX Diagnostic Tool application should launch. The manufacturer of your 3D graphics accelerator card will be displayed on the Display tab.
 
For Windows NT, from the Start Menu, choose Settings/Control Panel. Next, double-click Display, and select the Settings tab. Click the Display Type button. Adapter Type is the name of your 3D graphics accelerator card, and Driver Information tells you which driver version you are using.
 
Note this information to check and eventually update your driver on the manufacturer's website.
What is the 3D Life Player system requirements ?
Minimum System Requirements :
 
  • Microsoft Windows
    • Microsoft Windows (98, 98SE, ME, 2000, XP, ou Vista)
    • Pentium II (or equivalent)
    • 256 MB of RAM
    • Internet Explorer (4.0+), Firefox (1.0+), Netscape (6.1+)

  • Apple Mac OS
    • Mac OS X Tiger (10.3.9) or later
    • G3 or Intel Core Solo/Duo Processor
    • 256 MB of RAM
    • Safari, Camino or Firefox

IMPORTANT: Netscape Navigator 4.x is no longer supported.
 
Recommended System :

  • Microsoft Windows
    • Direct3D or OpenGL compatible 3D accelerator graphics card with at least 32 MB of RAM
    • DirectX 7 or higher
    • Internet Explorer 6.0 or Firefox 1.0
    • Monitor color display set to 16 bit (65536) or 32 bits (True Color)
    • DirectX compatible Sound Card

  • Apple Mac OS
    • Intel Core Duo
    • Firefox 1.0
    • Monitor color display set to 16 bits (65536) or 32 bits (True Color)
    • Sound Card
Are you using Microsoft Windows or Apple Mac OS ?
3D Life Player is currently available for Microsoft Windows and Apple Mac OS X. Here is a list of Operating System and browser supported for both plateforms:

Microsoft Windows

  • Operating System: 98, 98SE, ME, 2000, XP, or Vista
  • Browser: Internet Explorer, Firefox, Mozilla, Netscape
Apple Mac OS
  • Operating System: Apple Mac OS X
  • Browser: Safari, Camino or Firefox
IMPORTANT :
  • Under Apple Mac OS X, Power PC and Mac Intel are both supported.
  • 3D Life Player does not support AOL web browser at this time.
Does the 3D Life Player support AOL Web browsers ?
No the 3D Life Player is not supported by AOL Web browsers. Please use another Web browser such as Internet Explorer or Firefox.
Does the 3D Life Player support Microsoft Windows Vista ?
Yes. Since version 4.0.0.72, the 3D Life Player is supported by Microsoft Windows Vista with Internet Explorer 7. This version of the 3D Life Player for Microsoft Windows Vista is in beta at this time.
If the 3D Life Player does not install, what do I have to check ?
Make sure to disable any download acceleration utility.
 
Under Microsoft Internet Explorer for Windows, the 3D Life Player first downloads an .exe file, installer.exe, that will install an Active X control and continue the installation of the player. Modify your Internet Security options to authorize Active X control installation and execution. Make sure that your Network administration policy allows you to download .exe/.xpi files.
 
Contact your Network administrator to make sure that your proxy/firewall settings allow you to download .nwi, .packed, .exe, .xpi files.
 
You must have administrative rights to install the 3D Life Player.
 
Using Firefox, I got a Javascript application error dialog box stating that "3D Life Player installation failed".
 
Click the Ok button of this dialog box then at the top of the Firefox window click the "Modify Options" button to authorize player.virtools.com to install softwares. Click the Install button again.
Is your monitor set to display 16- or 32-bit color ?
From the Start Menu, choose Settings/Control Panel. Next, double-click Display and select the Settings tab. Make sure Colors/Color Palette is set to 16-bits (Hi-Color) or 32-bits (True Color). 24-bit color is NOT supported, 16-bits is recommended.
Features and Limitations of the Mac OSX Web Player ?
  • Joystick: no support.
  • Physics: beta version.
  • Web BBs: Tested on the following browsers: IE, Firefox 1.0, Netscape (7.1 and 7.02), Safari, Camino.
     
    Known Mac Player Installations Issues :
  • Make sure no browser run while installing the plugin (check the Finder's Dock to see there's no browser running).
  • In some configurations (not identified yet), the installer doesn't properly replace older versions of the player by the desired one.
     
    Ways to Verify Your Mac Player Installation
    1. Go to your folder "Library/Internet Plugins" and make sure there are the following files :
      • loading.vmo
      • NPVirtools.plugin
      • nsl4xScriptablePluginVirtools.xpt

    2. Check the installed version :
      • Launch a virtools composition in the web player.
      • Display the contextual menu (rightclick or control-click) -> Settings.
      • Check the version in the settings dialog box.

     
    How to uninstall the Mac Player ?


    There is no automatic uninstall for the Mac Player, but you can easily uninstall it manually:
  • Go to your folder "Library/Internet Plugins" and delete the following files :
    • loading.vmo
    • NPVirtools.plugin
    • nsl4xScriptablePluginVirtools.xpt



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